If you are a recipient of a social grant from the South African Social Security Agency (SASSA), it is important to ensure that your contact information is up-to-date. One of the most critical pieces of contact information is your cellphone number. This is because SASSA often communicates with grant recipients via SMS, providing important updates about their grants. However, if you need to change your cellphone number with SASSA, you may be wondering how to do so. In this article, we will provide you with step-by-step instructions on how to change your cellphone number with SASSA.
Step 1: Visit Your Nearest SASSA Office
The first step to changing your cellphone number with SASSA is to visit your nearest SASSA office. You can use the SASSA website’s office locator to find the office nearest to you. Once you have found the office, you should go there in person and bring your South African ID or your passport if you are a foreign national.
Step 2: Request a SASSA 13 Form
When you arrive at the SASSA office, you should request a SASSA 13 form from one of the staff members. This form is used to update your personal information, including your cellphone number. The staff member will give you the form and you should take it to a quiet area to fill it out.
Step 3: Fill Out the SASSA 13 Form
The SASSA 13 form requires you to provide your personal details, including your name, surname, ID number, and grant number. You will also need to provide your new cellphone number and indicate that you want to update your contact information. Once you have filled out the form, you should return it to the staff member who gave it to you.
Step 4: Wait for Your Information to be Updated
After you have submitted the SASSA 13 form, you will need to wait for your information to be updated in the SASSA system. This can take a few days, so it is important to be patient. Once your information has been updated, SASSA will send you an SMS to confirm that your new cellphone number has been recorded in their system.
Step 5: Verify Your Information
After you have received the SMS confirmation, it is important to verify that your new cellphone number has been recorded correctly in the SASSA system. You can do this by calling the SASSA toll-free number at 0800 60 10 11 and following the prompts to check your information. If your information has not been updated correctly, you should visit your nearest SASSA office again to correct it.
Important Considerations
While the above steps outline the general process for changing your cellphone number with SASSA, there are a few important considerations to keep in mind:
Updating your cellphone number with SASSA is free of charge. You should never be asked to pay a fee to update your information.
You should always ensure that you provide accurate information on the SASSA 13 form. Providing false information is a criminal offense and can result in serious consequences.
If you have any difficulties updating your cellphone number with SASSA, you can contact the SASSA toll-free number at 0800 60 10 11 for assistance.
If you have lost your cellphone and need to change your number, you will need to follow the same process outlined above. You will need to visit your nearest SASSA office in person and provide your new cellphone number on the SASSA 13 form.
Conclusion
If you are a social grant recipient from SASSA, it is important to keep your contact information up-to-to-date, especially your cellphone number, as this is the primary means of communication between SASSA and its recipients. Changing your cellphone number with SASSA is a relatively simple process that involves visiting your nearest SASSA office, filling out a SASSA 13 form, and waiting for your information to be updated.
It is important to provide accurate information on the form and to verify that your new cellphone number has been recorded correctly in the SASSA system. If you have any difficulties updating your cellphone number, you can contact the SASSA toll-free number for assistance. By keeping your contact information up-to-date, you can ensure that you receive important updates about your grant and avoid any interruptions in your grant payments.