Troubleshooting Connectivity Issues in FTM 2017 for Mac
If you are experiencing connectivity issues in Family Tree Maker 2019 or(FTM) 2017 for Mac, there are a few things you can try to troubleshoot the issue:
- Check your internet connection: Make sure your internet connection is working properly and that your Mac is connected to the internet. Try opening a website in your browser to confirm that you have internet access.
- Check your firewall settings: Make sure that your firewall settings are not blocking FTM 2017 from connecting to the internet. Try disabling your firewall temporarily and see if the problem persists.
- Check your router settings: Make sure that your router is configured to allow FTM 2017 to connect to the internet.
- Check for software updates: Make sure that you are using the latest version of FTM 2017 for Mac and that your software is up to date.
- Try a different internet connection: If the above steps do not resolve the issue, try connecting to a different internet connection to see if that resolves the problem.
- Contact technical support: If you continue to experience connectivity issues, contact Ancestry technical support for further assistance.
It’s important to note that, sometimes, the cause of the connectivity issue may be related to a specific feature or a specific tree as in many cases family tree maker not connecting to internet issue arises, so it’s recommended to try working with a new tree or a smaller tree to identify the cause of the issue. Also, it’s important to make a backup of your tree or the files you have modified before troubleshooting the issue, in case any errors occur during the process.
Troubleshooting Connectivity Issues in FTM 2017 for Windows
If you are experiencing connectivity issues in Family Tree Maker (FTM) 2017 for Windows, there are a few things you can try to troubleshoot the issue:
- Check your internet connection: Make sure your internet connection is working properly and that your computer is connected to the internet. Try opening a website in your browser to confirm that you have internet access.
- Check your firewall settings: Make sure that your firewall settings are not blocking family tree maker 2021 from connecting to the internet. Try disabling your firewall temporarily and see if the problem persists.
- Check your router settings: Make sure that your router is configured to allow FTM 2017 to connect to the internet.
- Check for software updates: Make sure that you are using the latest version of FTM 2017 for Windows and that your software is up to date.
- Try a different internet connection: If the above steps do not resolve the issue, try connecting to a different internet connection to see if that resolves the problem.
- Disable Proxy: If you are using a proxy server to connect to the internet, try disabling it and see if the problem persists.
- Contact technical support: If you continue to experience connectivity issues, contact Ancestry technical support for further assistance.
It’s important to note that, sometimes, the cause of the connectivity issue may be related to a specific feature or a specific tree, so it’s recommended to try working with a new tree or a smaller tree to identify the cause of the issue. Also, it’s important to make a backup of your tree or the files you have modified before troubleshooting the issue, in case any errors occur during the process.